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Payments

Payment Options

Cancelations

Customer initiated cancellations, must be received and acknowledged before the order is shipped, else full payment is due.

Backorders, Refunds

Online stock is reserved minimum, not all stock is listed.
In the extremely unlikely event of unfulfilled orders (weather calamity), the payment can be refunded by end of week,
or with agreement, held over with priority to be filled the following harvest/week.

Online payment options, Internet Banking

Direct Deposit/Electronic Funds Transfer {EFT}

Bank account details are available if you'd prefer to directly deposit at a branch,
or transfer funds by EFT using your Internet Banking.
PayID is available for EFT deposits, which means funds are transferred immediately.

  • Select Direct Deposit at Checkout for our account details. We use Bendigo Bank.
  • Deposit payment through a bank or via your banks Internet Banking portal.
  • Check processing times for transfer with your bank,
    • typically next business day by branch/account number
    • or immediate using PayID
  • Ensure payment has completed properly.

Your order status in our store will be pending payment, until the deposit is confirmed manually.

Online credit card payments
Stripe or Paypal

Stripe is an online card payment processor, it doesn't need an account like Paypal

https://stripe.com/au

OR

Pay with PayPal
Official PayPal Seal

Farm Gate payment options

  • Cash preferred, extra truffle
  • Card payment available in person using Square Register

 

Trade payment options

Cash on Delivery

  • Cash preferred
  • Card payment available in person using Square Register, processing fee may apply

 

Invoice

  • Approved trade clients only, after initial transaction

  • Orders charged per gram delivered

  • Invoiced truffle will cost more than COD.
  • An additional 20cents/gram may also be applied, then discounted when paid on/before due date. (for the venues that ignore due dates)

Truffle is best used within 7 days, and has generally been sold by the venue in this timeframe, so waiting 30, 60... 90 days for payment, makes little sense to us, especially when truffle season only runs 6-8 weeks.
Too often, the longer the terms a venue requests, the harder it is to get paid. 25% of 2016 season's invoices went months past due date!

Currency

All prices on this site are in Australian Dollars

Sales are also restricted to Australia.